Thursday, 31 August 2023

Common Web Application Vulnerabilities Explained: Understanding the Threats

 

Common Web Application Vulnerabilities


In an increasingly interconnected digital landscape, web applications play a key role in daily activities, facilitating seamless interactions and transactions. From online shopping to social networking, these applications have revolutionized how we engage with technology. However, this surge in digital connectivity has also brought to the forefront a critical issue: web application security vulnerabilities. Web applications are common targets for hackers because they enable easy access to a larger audience, allowing malicious code to spread faster. However, with great convenience comes great responsibility, and the security of web applications has become a paramount concern.

Web application security vulnerabilities are weaknesses in the system that lead to security risks such as hacker attacks or data leaks. According to Statista, over six million data records were exposed globally due to data breaches in the first quarter of 2023. The most exposed data records were found in the fourth quarter of 2020, with about 125 million data sets since the first quarter of 2020. That's why it's essential to regularly test an application's security and use web application vulnerability scanning tools to identify vulnerabilities before they become significant issues.

Common Types of Web Application Security Vulnerabilities

Organizations must safeguard against these common web application vulnerabilities to ensure data security and privacy.

SQL Injection

Structured Query Language (SQL) is extensively utilized in numerous applications to manage database connectivity. SQL vulnerabilities enable attackers to input malicious commands into databases to exfiltrate, change, or delete data. SQL injection attacks target servers that store sensitive data utilized by web applications or services. They become vulnerable when exposed to sensitive information like user credentials and personal data. Using inappropriate user inputs is the most frequent vulnerability that allows for SQL injection attacks.

Impact of SQL injection on applications:

  • Attackers can get credentials via SQL injection and then impersonate users and use their authorization rights.
  • Attackers can obtain access to sensitive data on servers and alter or add new data to the accessed database.
  • Attackers can delete database records or drop entire tables.
  • Attackers with operating system privileges can get access to database servers and utilize these privileges to gain access to other confidential systems.

Mitigate the SQL injection attacks by using:

  • Parameterized statements or prepared statements to separate user input from SQL code.
  • Sanitized user inputs that are safe for database use.
  • Web application vulnerability scanning tools to identify potential SQL injection vulnerabilities.

Cross-Site Scripting (XSS)

Like SQL injection attacks, XSS attacks involve inserting malicious scripts into websites or web applications. The difference is that the malicious code is only executed in the browser when the user visits a hacked website or app. XSS attacks are frequently carried out by injecting code into input fields that the target page executes when users view the page.

Types of XSS Attacks:
  • Stored XSS: Attackers inject malicious scripts permanently stored on a target server. When other users access the compromised page, the script executes, affecting all subsequent visitors. 
  • Reflected XSS: Malicious scripts are embedded in URLs or input fields, and the server reflects them in the page's response. The script executes when the user interacts with the manipulated URL or input.
  • DOM-based XSS: The attack modifies the DOM (domain object model) on the client side (the browser). In this case, the HTTP response on the server side is unchanged; instead, the client code executes unexpectedly due to a malicious change to the DOM environment.

These steps will help you prevent XSS attacks:
  • Validate and sanitize user inputs to prevent the injection of malicious code.
  • Encode user-generated content before displaying it to prevent the execution of injected scripts.
  • Implement a Content Security Policy (CSP) to specify which content sources are considered legitimate, preventing the execution of scripts from untrusted sources.

Cross-Site Request Forgery (CSRF)

It is an attack where an attacker forces a victim to execute unintended actions within a web application. Exploiting the trust between the user, browser, and application, the attacker deceives the victim into submitting a request that triggers malicious actions on the web app. The motives behind CSRF attacks can vary, ranging from mischievous pranks to facilitating unauthorized financial transactions.

How CSRF attacks work:
  • The attacker crafts a malicious request and convinces the user to interact with it, often through a manipulated link or image.
  • The user's browser sends the request, including their session cookies, to the target application.
  • The application receives the request and acts on the user's behalf without verifying the source's legitimacy.
Countermeasures to prevent CSRF vulnerabilities:
  • Anti-CSRF Tokens: Generate and validate unique tokens for each user session to ensure requests originate from the legitimate user.
  • SameSite Cookie Attribute: Set the SameSite attribute on cookies to restrict usage to the same origin, mitigating CSRF attacks.
  • Referer Header Validation: Check the Referer header to verify the source of incoming requests.

Insecure Deserialization

A web application vulnerability occurs when an application processes untrusted data from an external source, such as user input, without proper validation. Attackers exploit this vulnerability to manipulate serialized data, potentially leading to remote code execution, data exposure, and other malicious activities.

Insecure deserialization poses the following risks:
  • Remote Code Execution: By manipulating serialized objects, attackers can execute any code on the server.
  • Data Exposure: Insecure deserialization can expose sensitive data saved in serialized objects.
  • Denial of Service: Attackers can create malicious serialized data that cause resource exhaustion or system crashes.
Insecure deserialization vulnerabilities can be prevented in the following ways:
  • Validate and sanitize serialized data to adhere to expected formats and structures.
  • Use trusted and secure serialization libraries that enforce strict deserialization rules.
  • Implement a digital signature to verify data integrity; however, this only works if tests are performed before the deserialization process begins.

Broken Authentication and Session Management

These vulnerabilities occur when inadequate security measures allow attackers to compromise user authentication or hijack active user sessions, potentially gaining unauthorized access to sensitive information and functionalities.

The following lists the scenarios that can cause broken authentication:
  • Weak passwords and usernames.
  • Fixation attacks throughout sessions.
  • Customer identity information is not secured when stored.
  • Consumer identification data is sent through links that are not encrypted.

Ways of preventing broken authentication attacks:
  • Multi-Factor Authentication (MFA): Integrate MFA to increase security, requiring users to provide multiple verification forms.
  • Session Handling: Use secure session management techniques, including regular session timeouts and secure session ID generation.
  • Password Policies: Enforce strong password policies, such as complexity requirements and regular password changes.

Strengthen Your Applications with HCL AppScan for Vulnerability Management

With HCL AppScan, developers, DevOps teams, and security professionals gain access to a comprehensive suite of technologies to identify application security vulnerabilities throughout the software development lifecycle. Protect the business and customers by utilizing best-in-class testing tools, centralized visibility and oversight, and flexible deployment options such as on-premises, on-cloud, and cloud-native. 

As one of the web application vulnerability scanning tools, HCL AppScan can fortify applications, ensuring robust security measures and providing peace of mind for your organization and those who rely on your software solutions.

Friday, 11 August 2023

A Quick Guide to Software Configuration Management (SCM)


 

The efficiency and quality of software creation are paramount in a rapidly evolving technological landscape where software development drives innovation and business growth. The need for structured management practices becomes evident as software projects become more complex and involve multiple contributors. It is where Software Configuration Management (SCM) emerges as a crucial pillar of successful software development.

Software configuration management is used in organizations since it allows administrators and developers to see how changing one configuration item (CI) affects other things. The configuration management tool is a helpful instrument for business leaders in their efforts to improve organizational governance and compliance.

What is Software Configuration Management?

Software Configuration Management tracks and controls changes to software assets throughout their lifecycle. These assets include source code, documentation, configuration files, and more. Software configuration management tools ensure teams can efficiently manage and coordinate these assets, providing a clear trail of changes and enabling seamless collaboration.

The key reasons for implementing a software configuration management system are:

  • Several people are working on software that is constantly being updated.
  • Software configuration projects encompass numerous versions, branches, and authors and involve teams working concurrently across different locations.
  • Changes in user needs, project policies, financial allocations, and project timelines must be adjusted.
  • Software must be able to run on various machines and operating systems.
  • SCM process is also helpful in managing the costs of system modifications.
Software configuration management provides an unerring path to version control and change tracking. It means that every alteration made to the software, whether by a single developer or an entire team, is documented, logged, and attributed. Such meticulous tracking safeguards against errors and simplifies identifying and rectifying any issues that might arise along the development journey.

Key Benefits of Software Configuration Management

Software configuration management tools offer numerous benefits that enhance the development process.

  • Ensures Traceability and Accountability: The software configuration management tool maintains a record of all changes made to the software, documenting who made the changes and when. It creates a transparent trail of development activities, making it easier to track the evolution of the project and identify the source of any issues that may arise. The accountability provided by SCM encourages responsible development practices and facilitates better communication among team members.
  • Enhances Software Quality: The software configuration management enables standardized development processes. Automated testing, code reviews, and proper documentation become integral parts of the development lifecycle. By adhering to these practices, software quality improves, leading to fewer defects, increased reliability, and, ultimately, higher user satisfaction.
  • Reduces Risks and Rollback Options: The ability to revert to previous software versions is crucial when unexpected issues arise. SCM's version control capabilities allow teams to roll back to stable versions and quickly address problems. This risk mitigation mechanism safeguards against errors and failures, reducing the potential impact of unforeseen challenges.
  • Minimizes Human Errors through Automation: Automation is a hallmark of SCM, especially within the context of continuous integration and continuous delivery (CI/CD). Automated processes, including building, testing, and deployment, minimize the likelihood of human errors creeping into the development cycle. It not only increases accuracy but also accelerates the delivery of software updates.
HCL VersionVault is a powerful configuration management tool that empowers teams to efficiently create and deliver new projects. With its robust enterprise software configuration management capabilities, VersionVault streamlines the process of project initiation and execution, ensuring swift and effective outcomes.

HCL VersionVault can assist organizations by balancing flexibility and the need for control. Soft assets, including code, requirements, design documents, models, schematics, test plans, and test results, are accessible under controlled conditions. User authorization and authoritative audit trails assist your organization in meeting compliance requirements with a minimal amount of administrative effort on your part. Contact us today!

Friday, 14 July 2023

Revolutionize Your Ecommerce Store With Headless Tech

headless commerce technology is the future of eCommerce

Ready to elevate your eCommerce business to new heights? If you're still using a traditional website architecture, it's time to consider the game-changing potential of headless technology.

Headless eCommerce offers unparalleled flexibility, scalability, and personalization. This can significantly improve your online retail business. Unlock the potential of headless eCommerce and open up a world of possibilities.

What Exactly is Headless eCommerce?

Headless technology refers to decoupling an eCommerce platform's frontend and backend components. As a result, businesses can harness the power of a flexible, custom frontend and a robust, scalable backend. This dynamic combination empowers them to deliver a shopping experience that is truly personalized and engaging for their customers.

Difference Between Headless eCommerce & Traditional Commerce

Here is a brief comparison of headless eCommerce vs. traditional eCommerce.

Traditional Commerce

Headless eCommerce

Front-end development 



Front-end developers often need help with design and the overall eCommerce development process. Making changes involves backend and content management system work, and updating and maintaining changes is challenging.

Empowers front-end developers to create user experiences without having to modify the backend or database. This is made possible with a simple API call. It means front-end developers are free to transform your eCommerce development.

Customization

Offer a limited scope of customization for your customers and administrative users. More  flexibility is needed to streamline processes and provide user-friendly interfaces, making it challenging to enhance ease of use.

Developers have the freedom to define their own user experience from the start. Frontend and backend are separate, so you can customize the user interface. This helps the brand stand out with a unique identity. It also gives customers a personalized shopping experience.

Flexibility & adaptability  

There is minimal flexibility for customization. Making even minor modifications often require developers to navigate multiple layers of coding, design, and database changes.



Since frontend and backend are decoupled, this offers flexibility for making small or significant changes. It empowers retailers and developers involved in eCommerce development, allowing them to adapt swiftly and effortlessly.


Impact of Headless Technology on eCommerce

Headless eCommerce revolutionizes businesses and delights customers by enabling rapid adaptation to market changes and emerging technologies. Headless technology empowers businesses to enhance user experiences by delivering faster loading times, responsive designs, and optimized mobile experiences. With the ability to customize and innovate the frontend, retailers can create engaging interfaces that captivate their customers.

Impact of Headless Technology on eCommerce

Companies are increasing their investments in digital commerce. This is due to the need to adapt to different business models and sales processes spurred by the COVID-19 pandemic. Comprehensive research has been conducted to assess the feasibility of 17 digital commerce platforms, including HCL Software. This research is designed to help application leaders make informed decisions.

Headless technology revolutionizes eCommerce by offering unparalleled flexibility, scalability, and personalization. It empowers businesses to create exceptional user experiences, streamline development processes, enhance marketing strategies, and expand their omnichannel presence. Headless eCommerce opens new horizons for tailoring the user interface while ensuring seamless integration with a robust backend infrastructure. By embracing headless architecture, E-commerce businesses can gain a competitive edge in the dynamic online retail landscape.

Why Brands Are Embracing Headless eCommerce?

The adoption of headless technology has gained tremendous momentum, captivating brands for several compelling reasons.

  • Unleash the power of an omnichannel experience: Headless technology enables deliver of content on the go. This ensures the audience can engage with your brand across various channels easily. Expand your reach, captivate customers, and maximize the impact of content with the unparalleled versatility of headless architecture.
  • Stay ahead of the competition: Headless eCommerce enables you to deploy rapid updates while keeping your backend system intact. You can quickly adjust to customer behavior and deliver advanced features. This can be achieved with the flexibility of making frontend changes without a large time investment. In addition, it empowers you to respond to market dynamics promptly, ensuring you remain competitive in the ever-evolving eCommerce landscape. 
  • Accelerate your marketing efforts: Headless eCommerce enables marketing teams to focus more effectively and launch campaigns quickly, in days rather than months. Marketers have newfound agility to stay ahead of the competition. They can take advantage of opportunities and create campaigns that resonate with their target audience. This gives them an impactful way to engage with their audience.

Headless Technology Is the Future of Ecommerce

Are you ready to unlock the immense potential of a headless ecommerce platform for your online retail store? Don't wait any longer! Start planning your headless transformation today and position your business for unparalleled growth, scalability, and success in the ever-evolving digital landscape.

Take advantage of an opportunity to expand the reach of your online retail business. So, act and embark on your journey with headless technology today!

By leveraging the capabilities of HCL Commerce, you can create customized and engaging storefronts, effortlessly adapt to market changes, and reach more customers across various touchpoints.


Friday, 30 June 2023

5 Ways Cloud Computing Fuels E-commerce Growth

Cloud Computing Fuels Ecommerce Growth

In recent years, e-commerce has witnessed a meteoric rise, transforming how people shop, and businesses operate. Customers have adopted the convenience of shopping online with the advent of technology and the internet, propelling e-commerce to new heights. The ever-changing realm of e-commerce presents many challenges and opportunities for businesses. Organizations must embrace cutting-edge technologies to streamline operations in this digital era. Cloud computing in e-commerce has emerged as a transformative force, enabling businesses to seize opportunities and revolutionize their operations.

So, What is Cloud Computing in E-commerce?

Cloud computing in e-commerce refers to utilizing cloud-based services and infrastructure to support and enhance online retail operations. It involves storing and managing data, running applications, and accessing resources through remote servers provided by cloud service providers.

The remarkable shift in consumer shopping preferences from in-store to online channels has opened up vast opportunities for retailers to establish and expand the digital presence. To effectively capitalize on this trend, businesses venturing into e-commerce must recognize the cloud computing benefits, as it can streamline operations and optimize resource allocation. By leveraging cloud computing in e-commerce, businesses can save valuable time and resources.

E-commerce businesses face fluctuating demand, market uncertainties, and scalability needs. Cloud computing addresses these issues, enabling companies to scale operations globally. Cloud-based apps empower businesses to cultivate strong customer relationships, drive sales, and enhance revenue across regions. Harnessing the potential of cloud computing in e-commerce offers a strategic advantage by overcoming obstacles and fostering growth.

Importance of Cloud Computing in E-Commerce

Cloud computing is key to the efficiency of e-commerce businesses, providing numerous benefits and driving growth in the digital marketplace. Several essential points will help you understand the importance of cloud computing in e-commerce.


Let's explore the key benefits of cloud computing in e-commerce:
  • Scalability and Flexibility: E-commerce businesses experience fluctuating demand, especially during peak seasons or promotional events. Cloud computing scales the resources up or down based on need, ensuring optimal performance and customer satisfaction. This scalability enables businesses to handle increased traffic without investing in additional hardware or infrastructure.
  • Cost Savings: Cloud computing in e-commerce offers cost-effective solutions for businesses. Instead of investing in and maintaining the physical infrastructure, businesses can leverage cloud-based services on a pay-as-you-go basis. It eliminates the need for upfront capital expenditures, reduces operational and maintenance costs, and optimizes resource utilization, resulting in substantial cost savings.
  • Enhanced Performance and Reliability: Cloud service providers offer robust infrastructure and networks designed to deliver high performance and reliability. By hosting e-commerce applications and data on cloud platforms, businesses can benefit from improved speed, uptime, and accessibility. It leads to better user experiences, increased customer satisfaction, and higher conversion rates.
  • Global Reach and Accessibility: Cloud computing allows e-commerce businesses to expand their reach and operate globally. With data centers located in multiple regions, businesses can provide fast and reliable access to their platforms and services for customers worldwide. This accessibility helps businesses attract and serve customers from diverse geographic locations, opening up new market opportunities and driving revenue growth.
  • Data Security and Compliance: E-commerce platforms handle sensitive customer data, including personal and financial information. Cloud service providers invest in security measures to protect customer data, including encryption, access controls, and regular backups. By leveraging cloud computing benefits, businesses can enhance data security, comply with industry regulations, and build customer trust, strengthening brand reputation.
  • Business Continuity and Disaster Recovery: E-commerce businesses can rely on cloud service providers to automatically back up data, replicate applications across multiple locations, and ensure business continuity. In a hardware failure or natural disaster, businesses can quickly recover the systems, minimize downtime, and maintain uninterrupted operations.
Cloud computing in e-commerce enables businesses to scale, optimize costs, improve performance, enhance security, expand globally, and maintain business continuity. By embracing cloud computing in e-commerce, businesses can stay competitive, drive growth, and deliver exceptional customer experiences in the dynamic digital landscape.

HCL Commerce Cloud empowers businesses to optimize e-commerce operations, deliver personalized experiences, ensure compliance, expand globally, and leverage data-driven insights for growth. By utilizing HCL Commerce Cloud, businesses can maximize the benefits of cloud computing and drive success in the competitive e-commerce industry.

Unleashing the Power of HCL Commerce Cloud: Elevating Cloud Computing in E-commerce


By harnessing the power of HCL Commerce Cloud, a cloud ecommerce platform, to revolutionize the business and unlock new possibilities for success. This cutting-edge solution adapts and scales at the speed of your business to meet customer demands, optimize performance, and maximize sales potential.

The key features of HCL Commerce Cloud:
  • A comprehensive solution for various types of e-commerce (B2B, B2C, B2B2C, and D2C) on a single platform. The platform has agility in integrating new technologies, channels, and business partners to stay ahead of the competition and exceed customer expectations.
  • Simplifies commerce operations allowing businesses to focus on growth while experts manage the commerce business in the cloud. It streamlines processes, reduces costs, and improves the customer experience, emphasizing reliability, security, and flexibility.
  • Ability to unlock revenue growth through a composable commerce approach and a predictable pricing model. Its flexibility in adapting to changing market conditions and customer needs enables businesses to meet expectations and respond to disruptions effectively.
Maximize your e-commerce organization's potential by harnessing the cloud's power. At HCLSoftware, our experts specialize in developing cloud strategies that align with your business goals. Unlock the benefits of the cloud's scalability, flexibility, security, cost efficiency, agility, and user-friendliness. Let us empower your e-commerce business to thrive in the dynamic digital landscape through strategic cloud adoption.

Thursday, 23 February 2023

Which Mobile Automation Testing Tool is Popular Nowadays


Due to the rapid growth of mobile application development, it is now more important than ever to conduct thorough testing using the best mobile testing techniques. The main tactics entail using a variety of mobile automated testing tools. Mobile application testing tools help organizations automate mobile application testing, reducing the added expense, time, and risk of human error.

What are Mobile Testing Tools?

Mobile testing employs tools or open-source frameworks to assess performance, usability, and functionality.

Mobile automation testing is essential in finding regression flaws and letting teams produce high-quality applications due to smartphones, tablet PCs, or every new iPhone version with minor changes.

Challenges while Performing Mobile Automation Testing

The difficulty of developing better mobile apps keeps rising as users become more accustomed to high-class apps. As a result, testing these apps presents more difficulties for the QA and automation teams.

The following five issues arise when conducting mobile automation testing:

  • The exponential growth of devices globally
    More than 1.5 billion smartphones were purchased worldwide in 2021. One can understand the diversity of cell phones worldwide, given the wide range of operating systems and the enormous number of devices and models. Evaluating a mobile app's suitability for a particular OS and device presents a significant problem.

  • Different types of mobile applications
    Native apps, Hybrid apps, and Web apps are some subcategories of mobile applications. The backend team has challenges with each type because they need unique configurations and testing methods. Consider mixing two or more of these types, making manifolds more complex. To discover more about these apps, please read this blog post on Web vs. Hybrid vs. Native Apps.

  • UI variations across different OS
    Testing mobile apps can be complex because different operating systems have different user interfaces, as is well known. Moreover, due to these UI variations, every program has a different usage style and layout. Testing other user interfaces with such data is, therefore, quite complex.

  • Security challenges
    The most important issues to address are those that relate to security. Although public cloud-based apps and devices like LambdaTest, a mobile automation tool, may pose a security risk, easy cache access, bad encryption, etc. are a few examples.
  • Too many choices
    The number of mobile app automation testing technologies is exploding in the market. However, using only free public-cloud tools could lead to security vulnerabilities. Additionally, selecting one or more expensive tools could result in an error and damage the budget. Consequently, picking one that matches the requirements of a specific organization takes a lot of work.

Top Mobile Testing Tools


HCL One Test UI

HCL One Test UI can test Android or iOS mobile applications by recording and playing mobile tests on Android devices, emulators, or simulators. The tool automates and validates business process flows to ensure high-quality applications.

Feature Highlights

  • Improve Speed and Coverage: Automate tests previously done by error-prone manual processes.
  • Improve Quality: Achieve fast, comprehensive testing optimized for development environments while yielding higher-quality products.
  • Reduce Cost: Find defects early when they’re less costly.
  • Simplify Teamwork: Share tests seamlessly with the HCL OneTest Server collaboration framework.
  • Automated testing of desktop, mainframe, mobile, and responsive HTML 5-based web applications4.
  • Natural-language scripting environment, no programming knowledge needed.
  • Integration with HCL OneTest Data for on-demand synthetic test data generation.


The Katalon Platform

An all-encompassing automation testing tool for mobile, online, API, and desktop is the Katalon Platform (Windows).

The most well-liked Appium substitute, Studio, does away with the difficulty of starting from scratch with a test automation framework and the need for programming requirements.

The studio is compatible with several operating systems and supports iOS and Android platforms (Windows, macOS, and Linux).

Feature Highlights

  • Recording and playing back, pre-made project templates, built-in keywords, and quick test development
  • Switch between manual and script mode to access low-code and scripting features.
  • Execution on real devices, simulators, or custom cloud-based devices that is local, remote, and cross-environment (works with Sauces Lab, Kobiton, Perfecto, Lambda Test, etc.).
  • Image-based testing to identify and record visual components.
  • Designing a Page Object Model and restructuring objects to reduce maintenance requirements.
  • Test object sharing for straightforward export and import of test artifacts between projects. Built-in sophisticated reporting for actionable insights and quick problem-solving.

Adaptation to popular CI/CD systems (Jenkins, Bamboo, Travis CI, Azure DevOps, CircleCI, etc.)


Appium

Appium is a well-known and favored mobile test automation framework that emphasizes Selenium's success. Using the WebDriver standard, Appium allows users to test native, hybrid, and mobile web apps.

Feature Highlights

  • Languages for writing scripts include Java, Ruby, Python, PHP, JavaScript, and C#.
  • For those with previous Selenium experience, simple to adopt
  • Eliminates the need to recompile frameworks, other code bases, or applications.
  • Allows for test and code reuse across Windows, Android, and IO


Espresso

Espresso would not be a strange name to people who have created native Android applications. It is an Android test automation framework that Google created. It provides a versatile and simple API to build this platform-specific solution. However, it just executes Android UI tests and facilitates the expansion of the functionalities.

Feature Highlights

  • Supports native apps that use Java and JUnit
  • Using lightweight APIs will simplify maintenance.
  • Synchronises UI elements and testing actions automatically
  • Able to create APKs from Android UI testing
  • Used frequently for unit and black-box testing


Robotium

Robotium manages native and hybrid mobile testing for Android v1.6 and later applications. The Android SDK, Eclipse, Android Development Kit, and JDK must be prepared for the setup.

Feature Highlights

  • Java is a supported scripting language.
  • Easy API for quick test generation
  • used to create user acceptance tests, system tests, and functional tests
  • supports both real devices and Android emulators for execution
  • Supported CI/CD integration (Maven, Gradle, or ANT)

Conclusion

Automation of mobile app testing is a challenging task. It is possible to perform an efficient automation test utilizing tools that match the budget and selection criteria.

For an effective and timely automation project delivery that results in a stable and bug-free app and earns the appreciation and satisfaction of app users, several factors should be taken into consideration, including the availability of tools and their compatibility, network setup, environment setup, recording, location elements on UI tricks, and system configuration for desktop and server machines.

Friday, 16 December 2022

What Are the Top 10 Features of an Ecommerce Website



Running an online business requires having an eCommerce website. To ensure success, it is equally crucial to have all the essential components of an eCommerce website in one place. Focusing on these ten features of an eCommerce website will help you construct a website that your consumers love visiting, whether you’re planning to establish an eCommerce website to monetize your business or searching for ways to improve your website.

10 Must Have Features of eCommerce Website

A good eCommerce website will offer all the means to the customer and the merchant, all the means to help them get involved in a fruitful transaction. Here are the top 10 features of an eCommerce websites that you should look out for:

User-Friendly Design

A positive user experience is the most crucial feature of an e-commerce website that customers expect from an e-commerce site. Customers will probably quickly switch to one of the many other online stores if they need help navigating your website or finding what they're looking for. Use recommended e-commerce UX techniques.


Prioritize the customer experience by:

  • Making a clear, streamlined, top-notch homepage.
  • With a search bar included.
  • The navigation bar lists the category pages.
  • Emphasizing developing a responsive website.


Mobile-Friendly Features

Customers who shop online today are becoming increasingly dependent on their mobile devices. According to SaleCycle, in 2020, mobile devices accounted for 56% of all online purchases.


In other words, most buyers prefer to explore online stores on their phones, so it's crucial to incorporate mobile optimization into the design of your e-commerce website. To improve your conversion rate and satisfy clients, ensure your website design is automatically adjusted for the size and form of phones.


Multiple Options for Payment

Multiple payment options are yet another prominent feature of eCommerce websites. Shopping cart abandonment is frequently a significant problem for online retailers. Make the purchasing process as simple as possible for your customers by including various online payment options in the shopping cart. This will increase your chances of closing the sale during the final checkout step on your website. Add options for payment processors like PayPal or Stripe in addition to providing debit and credit card choices. To encourage users to click the "purchase" button, you may also give the plugins a "buy now, pay later" feature.


24/7 Customer Support

Providing friendly, approachable customer service is crucial to a positive customer experience. 90% of Americans, according to Microsoft, think highly of customer service when determining whether or not to purchase a business.


One of the features on your e-commerce website should be a 24/7 chatbot for customer care to respond to requests at any time.


User Benefits and Savings

Customers enjoy believing they are receiving a good bargain and being treated differently from other customers. To provide customers with this engaging, tailored experience, offers customized deals, offers, and other valuable features.


Create user profiles so consumers can enjoy loyalty discounts, a personalized wishlist, and account history. You can send emails automatically through an e-commerce platform as well.


Analytics & Reports

The reports, which include comprehensive data on the orders, client database, and product reports in terms of catalog, should be available as exports. It helps assess how the firm is growing. To sell the brand and receive information about the store’s success, the websites should already be pre-integrated with marketing tools and analytics more effectively.


Product Reviews

Product reviews and ratings are the most common types of user-generated content on e-commerce websites. To convince customers that a product will meet their needs, this area of an e-commerce product page is essential.


Product Videos

Conversions can go up if you add videos to your product pages. Over 50% of consumers surveyed by Think With Google claimed that watching an online video influenced their brand or product choice. Retailers can add videos and photographs to their product pages on most e-commerce platforms.


Platform Customization

Purchasing a license or subscription is the first step in creating a fully functional online store. However, in most projects, standard features are insufficient, and platforms must be adequately adapted to the requirements and particulars of the business. This includes the platform's installation, configuration, and integration of any necessary modules and extensions.


Extensive Product Information

Although online shopping has become very popular, many customers still have concerns about making purchases, especially from smaller firms with which they may not be familiar. In addition, consumers need to be able to see or try a thing before buying it, which is a significant drawback of internet shopping.


Ensure you provide as much product information as possible to persuade your clients that your product is of good quality. Include thorough product descriptions that provide information on size, material, color, ingredients, and location of origin on your product pages. In addition, offer top-notch product images that showcase the item from all sides.


Add related product sections on product pages when setting up your eCommerce website. This functionality can help consumers find other products that feel personalized to their tastes and needs.

Conclusion

Your e-commerce website will surely please even the most particular new customers if it has these essential online shopping features.


Are you looking to expand your business? Contact HCL Commerce – an enterprise eCommerce platform delivering powerful B2B and B2C customer experiences.

Wednesday, 22 June 2022

Understanding the Change Management Process: Things to Know

understanding the change management process

Change management process is the process of planning, implementing, and integrating changes within your organization. This refers to how a company responds to the following changes like implementing new technologies, adjusting existing processes, and shifting organizational hierarchies.

Change is the only constant in today’s competitive and fast-evolving business environment. Every change an organization makes introduces lucrative opportunities, but at the same time, it brings potential risks -

  • Lack of desire or commitment to supporting the change
  • High level of resistance
  • Lack of group and mid-level leadership support
  • Lack of stakeholder commitment
  • Poor budgeting

An effective and streamlined change management process can help identify these risks and understand which changes to implement.

What is Change Management Process?

It is the process of requesting, evaluating achievability, planning, and implementing changes to a particular system. There are two primary objectives: (a) supporting the change by determining its attainability and (b) facilitating complete traceability of the change. As IT ecosystems and businesses get more complex, more changes and dependencies are needed.

Hence, you need robust change management software that improves risk management, facilitates collaboration & communication between teams, and coordinates changes.

Things You Should Know About Change Management

To practice successful change management, it is first important to understand the context of the change and ensure everyone captures the essence the same way. The change management process typically involves a set of functions, such as capturing change requests, understanding its impact, prioritizing change metrics, and dispositioning. The activities ideally remain similar, whatever the type of change.

However, there are some key differentiators understanding that will help you completely grasp the change management context.

  • Understand that there may be multiple change management systems within the organization
    There may be multiple change management systems and processes functioning within your organization at a single point in time. The IT department may have a unique change process for hardware, software, and data. Engineers may require a version change for source code. Project managers might be implementing another system for requirements change.

    The scope of integration and communication among different change management processes may vary, but the objective remains the same: managing risks and facilitating successful change. An effective change control management software can help create predictable, enforceable, and repeatable processes that can be scaled for varied change needs and global enterprises.

  • Agile Delivery

    Many organizations are now adopting DevOps, Scrum, and Agile methodologies. These delivery methods take a closed-loop and integrated approach during change management to accelerate time-to-value. For instance, DevOps helps create continuous delivery (CD/CI) processes and improvement that helps establish the need for effective integration between software change management processes and supporting systems.

    This will allow application development teams to expedite the process and boost the “speed of business.”

  • Data Quality and Automation
    The success and efficiency of change management depend heavily on the degree of automation supporting the process. Manual processes are complex, frustrating, and error-prone. Therefore, automated software for change management can help streamline and speed up the process. Additionally, the quality of data supporting change management plays an integral role in understanding how efficiently the change can grow through the lifecycle.

  • Third-Party Components
    For businesses that use third-party software components or SaaS, some of the biggest challenges in the way of change management are:

    - Managing risks
    - Determining the impact of such change on the IT environment and other systems
    - Understanding the features that come in a build version or package from the supplier

    Understanding the above factors will better grasp the change management system and meet the goals. At the same time, it will help you choose the right enterprise change management software that addresses your needs.

Features to Identify A Reliable Change Management Software

If you are looking for change management software, here are some key features you should consider:

  • Flexibility through customization: A custom change management platform helps improve developers’ productivity and accelerate project delivery through flexibility.
  • Scalability: As your company grows and brings more changes, you’d need software that scales with your business. Furthermore, it should be able to manage comprehensive testing activities, right from planning to execution or analysis of test results.
  • Real-Time Collaboration: The software should be able to automate workflows with an instant notification system that immediately alerts team members when a specific action is required. Improved team collaboration can be achieved by integrating siloed developer processes such as development, testing, analysis, and deployment.

These are just a few things you should keep in mind throughout the change management process. Schedule a demo with HCL Compass, a robust change management software to accelerate, scale, and collaborate on project delivery.

How Can You Transform Your Business Dynamics to Thrive in the Digital Age?

  Adopting a digital transformation strategy is crucial for maintaining a competitive edge in today's fast-changing digital economy. Bu...